Sorry we can’t help, let’s try and find a photographer who can.

To fellow photographers:

As a photographer, we would love to be able to assist every client that walks in the door, sends an email, or calls us on the telly. The sad truth is though, through bookings and other obligations we are not always able to accommodate all our potential client’s requests for photography services.

Just before Thanksgiving I had a perspective client call asking if I could photograph his grandparents 60th wedding anniversary (married 1956). The problem being as he had stated to me, the few other photographers he had already talked to said they were unavailable due to the anniversary falling on Thanksgiving and didn’t want to help point him in the right direction. I explained to him I was already out of the area for an extended holiday week away and that I would not be able to help him.  Before hanging up I asked if he would kindly give me his email address I would send him the links to a few other trusted photographers I know and that one of them might be able to help him in his quest to find a photographer.

Some might say this is not the brightest of business moves sending a person to the competition. As I see it, we should be striving to help others even if it doesn’t necessarily help us. When I tell a client “no” it does leave a bit of an unsettled feeling. I would truly love to be able to cater to the client’s needs. When I suggest them to other photographer (competition) we should only sending them to photographers we trust. For me these are photographer who are competent, that we would ask to cover our own wedding, anniversary’s and family photos.

If you think about we are not really losing out on anything but maybe the three to five minutes of time to send the email and collect the links to our other trusted colleagues. Also as photographers we a providing a service that it relatively quick and does help a potential client find someone who can help them with their request. It can also help us in the long run, other photographers who we recommended might in return recommend us when they are busy or the non-client we helped find another photographer for might come back to us because we helped.

So consider not just saying “NO” and hanging up the photo but say “NO” and be willing to maybe take five minutes of your time and help out.

Learning from our mistakes: Stay true to what make you, you.

Learning from our mistakes: Stay true to what make you, you.

As the summer roles on and heat and humidity set in, frustration, compromise and the need to please clients tends to hit higher levels as well.  At some point in time one has to reevaluate, if what one is doing is leading you away from who you are.

There is a lesson to be learned here and it is one I learned not all that long ago. This being, it is impossible to please/accommodate everyone all the time and that sometimes no matter what one does to try accommodate a client or perspective client,  we may have to send them to another photographer who specializes in that area of photography.

I learned that it is important to stick to your discipline/style and there is a time and place to expand outside of our comfort zone and try a different photography discipline. I am a good portrait photographer but even thought I know a fair amount of product photography it is not my strong suit and having to tell a client “no” it is not something as a business provider I currently don’t accommodate does happen.

It stinks, it truly does, to have to turn away work/potential customers or returning customers. If the final product you are going to give a potential customer something that is not your best quality work it will not only hurt the customers currently because they do not have the best quality photo of their product but it will hurt you and your business in the long run because you let it be known you are willing to do sub-par work just to make a dollar.

As photographers we have our areas of expertise. Some of us are good portrait photographer where others are great at architectural photography and so on and so forth. While it is great to expand our horizons, to learn and become better in other disciplines of photography, it is important to remember what areas of photography we are good at when we do contract work for others. We should not be so quick to jump to another discipline of photography because a client begs us to or just to make earn extra money until we can prove ourselves that this new area of photography is up to the standards we have in our primary discipline.

Learn, practice and promote is the way expanding into a new discipline of photography should be handled. In the long run it will be more beneficial for you than just saying hey I can do “that” and then in the end give the client sub-par work. Also know it is okay to say “no” to a perspective client because sometime we are not the best fir for their needs.